Post Auction FAQ
What happens after the auction?
After winning the auction for a vehicle, we submit payment. Then we make arrangements to transport the vehicle from the auction facility to you. We may first send the vehicle to an authorized dealership to affect repairs, warranty service, maintenance, recall work, etc. We also begin preparing paperwork for transfer and importing, most importantly the vehicle title.
See the vehicle registration FAQ for information on additional steps following the auction.
How long does it take to get a car from auction to my driveway?
Under ideal circumstances, from the close of the auction to delivery, runs about two days. If cars are coming from across the border, the process usually takes about a week.
What paperwork do I need to prepare after the auction?
We need a copy of your driver's licence and insurance particulars for completion of the bill of sale. We will send you a transfer of ownership slip for you to complete and return. See our Forms page for images of the paper forms.
Do I have to provide an insurance policy number?
To get your vehicle license plates, we need your insurance information including company and policy number. We can provide the ownership without plates, if you don't have a policy number.
What if there are discrepancies or differences with the vehicle?
When we preview a vehicle at auction, we rely on the accurate representation by the auction house and their inspectors. We may find during a post-sale inspection that there is a discrepancy with the vehicle. Very occasionally an issue may occur. The auction house is responsible for correcting any misrepresentations. We will initiate a dialog with the auction company's arbitration department to seek compensation. We will keep you apprised every step of the way to ensure your complete satisfaction.
See the National Auto Auctions Association Arbitration Policy (PDF) documents for Manheim USA or Manheim Canada or Adesa Canada Policy document for more information.
